How to Delete Account?

We’re sorry to hear that you are considering deleting your Trade W account. We truly appreciate the time you have spent with us and would be glad if you decide to stay.

Before You Delete Your Account

If your decision is related to a specific issue (for example, deposits, withdrawals, trading problems, or login difficulties), we kindly suggest contacting our Customer Service via Live Chat first. Our team may be able to resolve the problem or offer alternatives so you can continue using your account comfortably.

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How to Request Account Deletion

If you still wish to proceed with account deletion, please follow the steps below:

1. Open the My Account page and select Settings.

   

2. Go to the Account and Security menu.

   

3. Tap Delete Account and provide the reason for your account deletion request.

   

After you submit the account deletion request, you will be logged out automatically and your request will be processed within 2 × 24 hours.

If you change your mind during this period, you can log in again and select Cancel on the account deletion page to stop the process.

We hope to have the opportunity to continue supporting your trading journey with Trade W.